Goal
Orientation
- Close a debtor contact with the appropriate questions.
- Set specific goals and work hard to achieve them.
- Set monthly goals.
- Operate within budgets set by the company.
- Suggest or show alternative solutions based on debtors needs.
- Plan work carefully and in an organized manner.
Influence and Persuasion
- Obtain the active involvement and hold the interest of a debtor.
- Direct conversation toward a commitment.
- Suggest the best solution for the debtors’ needs.
- Listen carefully and use debtors’ responses to sell items
they really want or need.
- Demonstrate products persuasively, highlighting positive features.
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Resilience
- Show confidence even after a hard refusal/rejection.
- Persist after a debtor says "no."
- Overcome objections of difficult debtors.
- Bounce back quickly when repeatedly rejected.
Initiative
- Maintain appropriate call volume.
- Follow-up on leads and referrals immediately.
- Keep informed about competitors’ products or services.
- Make decisions quickly.
- Stick with debtors to the end of a transaction.
- Strive to close a contact/transaction every time.
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