Assessments:  Personal Characteristics:   Customer Service  Assessments  Customer Service predicts success in positions with customer contact (internal or external). This assessment is designed to identify character traits such as friendliness, courteousness, helpfulness and service orientation. The applicant will answer a series of 64 true/false and multiple choice questions. The approximate completion time is 10 minutes. Typical applicant screen.     The assessment is based on the content shown below. If these factors are critical for a job, then the Customer Service assessment should be completed by the applicant. Being Friendly Show persistent enthusiasm in debtor contacts. Ask debtors if there is anything (more) that can be done to help them. Put aside work to assist a debtor. Remain cheerful when explaining company policies. Greet debtors enthusiastically and promptly. Courtesy and Tact Calm irate debtors. Apologize sincerely for inconvenience to debtors. Give debtors full attention. Say "thank you." Use "Sir," "Miss," or "Ma’am" when addressing debtors. Empathy/Open-mindedness Sympathize with debtors’ problems. Respond with warmth and willingness to all debtors, regardless of first impression. Be patient with debtors. Show sensitivity to the feelings and needs of others.   Stress Tolerance Tolerate rude debtors calmly. Work faster during busy times. Control one’s temper. Tolerate frustration. Solution Orientation Suggest best product for debtors’ needs, wants, and problems. Search for information for debtors. Suggest a substitute when a product is unavailable. Take time to fully explain policies or products to debtors. Keep up-to-date on product or service information or special offers. Question debtors to determine their needs.